Privacy Policy

Last Updated: December 2025

1. Introduction

Canadian Maple Lotto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our lottery services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase lottery tickets
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Date of birth
• Postal address
• Phone number
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process your lottery ticket purchases
• Verify your age and identity (required by law)
• Manage your account
• Send you transaction confirmations and winning notifications
• Provide customer support
• Comply with legal obligations and regulations
• Detect and prevent fraud
• Improve our services and website functionality
• Send promotional communications (with your consent)

4. Legal Basis for Processing (Canadian Privacy Law)

Under Canadian privacy legislation including PIPEDA, we process your personal information based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfill our contractual obligations when you purchase tickets
• Legal Obligation: To comply with gaming regulations and anti-money laundering laws
• Legitimate Interests: To prevent fraud and maintain service security

5. Sharing Your Information

We may share your information with:

Regulatory Authorities

We are required by law to share certain information with Canadian gaming regulatory authorities to ensure compliance with licensing requirements.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Identity verification services
• Email service providers
• Customer support platforms
• Data analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• 256-bit SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits
• Employee training on data protection
• Multi-factor authentication for account access

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookies Policy.

9. Age Verification

Our services are only available to individuals who are 19 years of age or older (or the legal gambling age in their province). We verify age during registration and may request additional documentation to confirm your age.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Duration of account plus 7 years (regulatory requirement)
• Transaction records: 7 years from date of transaction
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years

11. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email to registered users.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Canadian Maple Lotto
Email: [email protected]
Phone: 1-866-531-1234
Address: 123 Gaming Street, Toronto, ON M5H 2N2, Canada

14. Privacy Commissioner

If you have concerns about how we handle your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376