🍁 Responsible Gaming
Your wellbeing is our priority
Our Commitment
At Canadian Maple Lotto, we are committed to promoting responsible
gaming practices. While lottery games can be an enjoyable form of
entertainment, we recognize that for some individuals, gambling can
lead to problems. We are dedicated to providing a safe and responsible
gaming environment for all our players.
Play Responsibly
Responsible gaming means playing within your means and keeping
gambling as a form of entertainment, not a way to make money. Here are
some guidelines to help you play responsibly:
Set Limits
-
Budget: Only gamble with money you can afford to
lose
-
Time: Set time limits for your gaming sessions
-
Frequency: Decide in advance how often you will
play
-
Stick to your limits: Never chase losses or exceed
your predetermined limits
Recognize the Odds
- Understand that lottery games are games of chance
-
The odds are designed so that the house always has an advantage
- Winning is never guaranteed, no matter how much you play
- Past results do not influence future outcomes
Keep Perspective
- View lottery tickets as entertainment, not an investment
- Don't let gambling interfere with your responsibilities
- Balance gaming with other activities and interests
- Never gamble when upset, depressed, or under the influence
Warning Signs of Problem Gambling
Problem gambling can affect anyone. It's important to recognize the
warning signs early. You may have a gambling problem if you:
- Spend more money or time on gambling than you can afford
- Have difficulty controlling or stopping your gambling
- Chase losses by gambling more to win back money you've lost
- Lie to family or friends about your gambling
- Neglect work, school, or family obligations due to gambling
- Borrow money or sell possessions to gamble
- Feel anxious, depressed, or guilty about your gambling
- Gamble to escape problems or negative feelings
- Have arguments with family or friends about your gambling
- Experience financial problems due to gambling
Self-Assessment Tools
If you're concerned about your gambling habits, take a self-assessment
quiz:
Self-Exclusion Program
If you feel you need to take a break from gambling, you can use our
self-exclusion program. This allows you to voluntarily exclude
yourself from our services for a period you choose.
How Self-Exclusion Works
-
Duration: Choose from 6 months, 1 year, 3 years, or
lifetime exclusion
-
Account Closure: Your account will be immediately
closed
-
Marketing: You will be removed from all marketing
communications
-
Cooling-Off Period: You cannot reactivate your
account during the exclusion period
To Self-Exclude
Contact our responsible gaming team:
-
Email:
[email protected]
- Phone: 1-866-531-1234
- Or use your account settings to initiate self-exclusion
Account Controls and Limits
We provide tools to help you stay in control of your gaming:
Deposit Limits
- Set daily, weekly, or monthly deposit limits
- Limit increases take 24 hours to take effect
- Limit decreases are immediate
Reality Checks
- Receive notifications about your session length
- Set reminders for when you've been playing for a certain time
- Review your playing history and spending
Cool-Off Period
- Take a short break from gaming (24 hours to 30 days)
- Your account will be temporarily suspended
- Automatically reactivates after the chosen period
Help and Support Resources
If you or someone you know has a gambling problem, help is available.
These organizations provide free, confidential support:
Canada-Wide Resources
Provincial Resources
Gamblers Anonymous
A fellowship of men and women who share their experience, strength and
hope with each other to solve their common problem and help others
recover from gambling addiction.
Support for Family and Friends
Problem gambling doesn't just affect the gambler—it affects family and
friends too. If someone you care about has a gambling problem:
-
Gam-Anon provides support for family members:
www.gam-anon.org
- Contact the Problem Gambling Helpline for advice and support
- Don't enable gambling by lending money or covering debts
- Encourage them to seek professional help
- Take care of your own wellbeing
Underage Gambling Prevention
It is illegal for anyone under 19 years of age to gamble in Canada. We
take underage gambling prevention seriously:
- Age verification is required during registration
- We may request additional identification to verify age
- Accounts found to be underage will be immediately closed
-
Parents: Monitor your children's online activities and credit card
usage
-
Keep your account details secure and never share them with minors
Our Responsible Gaming Policies
Canadian Maple Lotto maintains strict responsible gaming policies:
- No marketing to minors or vulnerable individuals
- Clear information about odds and risks
- Prominent display of responsible gaming messages
- Easy access to account controls and self-exclusion
- Staff training on problem gambling recognition
- Support for research and education on responsible gaming
- Compliance with all regulatory requirements
Contact Our Responsible Gaming Team
Our dedicated responsible gaming team is here to help. Contact us if
you:
- Have questions about responsible gaming
- Want to set limits on your account
- Need help with self-exclusion
- Want information about problem gambling resources
Email:
[email protected]
Phone: 1-866-531-1234
Available: Monday to Friday, 9 AM - 8 PM EST
Remember
🍁 When the fun stops, stop. Gambling should be entertainment, not a
way to make money. If you or someone you know needs help, reach out
today.